Contact US (847) 796-6400 -

Frequently Asked Questions

A: To schedule an initial appointment contact us at 847.796.6400 or Our unique approach to the in-take process and initial consultation allows us

to match clients with providers based on best fit. We believe in a personalized approach by listening to your individual needs. When you first call our office, the Clinical Director will conduct an initial consultation by phone to determine which therapist (based on expertise, experience, schedule & insurance) will work best with you. All inquiries and appointments at 360º Wellness & Coaching are confidential.

At this time we will also discuss our fees and health insurance options. We can usually schedule your first appointment within a week. We will also work with you to determine the frequency and duration of your treatment.

A: We can be flexible to fit your schedule. Day, evening, and weekend appointments are available by calling our office at (847) 796.6400.
A: During your first session you and your therapist will get to know each other and get an idea where to proceed. You will be asked what issues hinder your life,

symptoms you are experiencing, and your history/background information. You may formulate your treatment plan, the methods to be employed, and begin establishing therapeutic rapport. Therapy is for anyone who wants to improve his or her lives. While it might be more important for people under psychological distress to attend therapy, it can beneficial for anyone who’s looking for self-improvement.

A: We take insurance for psychotherapy and psychological assessments.

We are on most of the major insurance panels including:

   Blue Cross Blue Shield
   UBH (United Healthcare)
   Value Options
   First Health/Coventry


We do all of the billing for you.

A: We accept cash, checks, Visa, Master Card, American Express, Discover, and Health Spending Account for payment of co-pays, co-insurance, and deductibles. Payment

is due at the time of service. We serve as out-of-network providers for any other insurance company if your plan allows for this. We ask that you pay the session fee at the time of service and our billing manager will give you a receipt that you can submit to your insurance company for reimbursement.

If you do not wish to use your health care insurance, we provide fee-for-service.

A: Executive Coaching, Mediation, Collaborative Divorce, and Group or Individual Supervision are fee-for-service and cannot be submitted for insurance reimbursement.

You will be expected to pay for each session at the time it is held. If your account has not been paid for more than 60 days and arrangements for payment have not been agreed upon, we will be unable to schedule any more appointments until a payment is made.